A Beauty Culture Translated

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Customer Service

CUSTOMER SERVICE

CALL US

800-273-5037

MAIL US

P.O. Box 4355
Los Angeles, CA 90005

SHIPPING INFORMATION

Hey! Just a reminder that you will receive your order anywhere from 3-4 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to three days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. Standard Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier we've used to ship your order, and the different tracking options available for it

DOMESTIC SHIPPING - UNITED STATES

Service

Standard shipping
Expresst Shipping

Cost

Starts at $6.95
Starts at $19.95

Estimated Delivery Time

3-4 Business Days
1-2 Business Day
Express Shipping
Orders placed for overnight service before 1:00 PM PST will ship out the same day and will arrive the following day (excluding holidays and weekends.)
Please note: at this time Saturday delivery is not available.

PO Boxes, APO/EPO & U.S. Territories
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.

INTERNATIONAL SHIPPING - CANADA

Service

Standard shipping
Express Shipping

Cost

Starts at $7.95
Starts at $21.95

Estimated Delivery Time

5-10 Business Days
3-4 Business Days

INTERNATIONAL SHIPPING - EXCLUDING FOR CANADA

Service

Standard shipping
Express Shipping

Cost

Starts at $24.95
N/A

Estimated Delivery Time

10-21 Business Days
N/A

*Please note that these are estimated delivery times only, therefore O.R.G Skincare is not guaranteeing delivery dates.

Taxes & Duties
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
International Shipping Restrictions
Unfortunately, due to certain trademark, labeling, product content and embargo restrictions, we currently do not ship all products available on our website(s) to all countries. If you have a restricted item in your tote, you will receive a message during checkout that lists the restricted item along with specific instructions to remove the item from your tote or to change the shipping method or address if applicable.

PAYMENT INFORMATION

PAYMENT OPTIONS
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. Note, your account will not be charged until your order actually ships

PLACING ORDERS

ADDING ITEMS
When viewing an item on the product detail page, you may add an item to your tote by simply selecting your size and specifying quantity needed. Then, to add the item to your tote, you will simply click the "Add To Tote" button.
PLACING AN ORDER
After you have added an item to your tote, you will be prompted to review your tote. Here, you may review all items in your tote, update
quantities, remove items or return to the product detail page. Once you have reviewed the items in your tote, you may either continue
shopping or proceed to check out and place your order
CHECKING OUT
Step 1

By clicking the "Check Out" button in your tote, you will be asked to either sign-in to your account or to click continue if you do not have an account
Step 2

If you do not have an account, you will be asked to enter your billing address information. If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step. Or, you may edit your shipping address to a different address by clicking edit.
Step 3

Next choose which shipping method you would like to use for delivery.
Step 4

To complete your order, simply confirm by reviewing the order totals and entering in your payment information. We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. Then click the "Complete Order" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details.
VERFICATION AND SHIPPING
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.